Frequently Asked Questions

We are located at 20 Prince's Road, Cleethorpes, DN35 8AW, in the heart of North East Lincolnshire. We are easily accessible by car and public transport, and there is parking available nearby.

Yes. Royal Court Care Home is fully registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. We are subject to regular inspections and our reports are publicly available on the CQC website.

Royal Court has been providing care in the Cleethorpes community since the late 1990s — over 25 years. In that time we have built a reputation for compassionate, high-quality care under consistent local ownership.

Royal Court is led by Hayley Peace, our Registered Manager, who has over 15 years of experience in adult social care. The home is part of Bokhiria Homes, directed by Mayur Bokhiria, who oversees investment and quality across the group.

We offer four main types of care: residential care for elderly individuals who need day-to-day support; specialist dementia care for those living with Alzheimer's or other forms of dementia; supported living for people with disabilities or complex needs; and respite care for short-term stays while a family carer takes a break.

Yes. We have a dedicated dementia care service led by specialist-trained staff. We use person-centred approaches including life history work, familiar routines, sensory activities, and music therapy. Our environment is designed to be calm, safe, and orientating for residents living with dementia.

We carry out regular reviews of every resident's care plan, at least monthly and more frequently if needs change. If a resident's needs increase, we will adapt their care accordingly and discuss any changes with the family. We will always be open with you if we feel a different type of care would be more appropriate.

We currently offer residential and dementia care rather than nursing care. If a resident requires nursing-level clinical care, we will work closely with the family and relevant health professionals to find the right solution.

Yes. We offer respite care for stays of a few days up to several weeks, subject to room availability. This gives family carers a chance to rest, recover, or take a holiday with peace of mind. We ask for a brief introductory visit before any respite stay so we can prepare properly.

We welcome visitors daily between 10:00am and 7:00pm. We ask that you call ahead for your first visit so we can ensure someone is on hand to welcome you and show you around. Out-of-hours visits can be arranged in exceptional circumstances.

Absolutely. We encourage residents to personalise their rooms with familiar belongings, photos, furniture, and mementos. Making the room feel like their own is an important part of settling in and feeling at home.

We have a varied programme of activities tailored to residents' interests and abilities. This includes arts and crafts, music, reminiscence sessions, gentle exercise, outings, gardening, and social events. We also celebrate occasions like birthdays, seasonal celebrations, and local community events.

We serve home-cooked, nutritious meals three times a day, with snacks and drinks available throughout. Menus change regularly and accommodate dietary requirements, allergies, cultural preferences, and personal tastes. We believe good food is central to quality of life.

Where it is safe and appropriate to do so, yes. We support residents to maintain as much independence as possible, including going out with family, attending appointments, or joining supervised group outings. We work with each resident and their family to agree what is safe and suitable.

Please speak to us about this directly. We consider requests on a case-by-case basis, taking into account the wellbeing of all residents. Small pets may be accommodated in certain circumstances.

Fees depend on the level of care required and the type of room. Please contact us directly for current fee information. We are happy to provide a clear, transparent breakdown with no hidden charges.

Funding may be available through your local authority (North East Lincolnshire Council) following a care needs assessment and a financial assessment. In some cases, NHS Continuing Healthcare funding is available for those with primarily health-related needs. We can help guide you through the process and point you towards independent financial advice.

Our fees cover accommodation, all meals and drinks, personal care, medication management, laundry, housekeeping, and access to our activities programme. We will always be clear about what is and is not included so there are no surprises.

Simply call us on 01472 600112 or use the contact form on this website. We offer relaxed, no-obligation tours at a time that suits you. There is no pressure — we want you to feel completely comfortable before making any decision.

Once you have decided Royal Court is the right fit, we will carry out a pre-admission assessment to understand your relative's needs in detail. We then agree a care plan together, arrange a move-in date, and our team will be there to give your loved one a warm welcome and help them settle in at their own pace.

This varies from person to person. Some residents feel at home within days; for others, particularly those with dementia, it can take a few weeks. Our team is experienced in supporting new residents and their families through this transition, and we will keep you informed every step of the way.

We hold formal care plan reviews at least monthly, and families are always welcome to speak to staff at any time. We will contact you proactively if there are any significant changes in health, wellbeing, or circumstances. We view family involvement as a partnership, not an afterthought.

Yes, always. Hayley Peace, our Registered Manager, is available to speak with families at any time. You can reach her directly on hayley.peace@royalcourtcarehome.com or by calling 01472 600112.

We will contact the emergency services immediately if required, then notify the family as soon as possible. We have trained first-aiders on site at all times and maintain strong relationships with local GPs, district nurses, and other healthcare professionals.

We take all concerns seriously and want to know if something is not right. You can speak to any member of staff, contact Hayley directly, or follow our formal complaints procedure, which is detailed on our Complaints page. We aim to resolve all concerns promptly and fairly.